AZTCOFW / TECHNICAL GUIDE
Authentication failures
Authentication failures are normally the result of users entering an incorrect username or password. In the case of RADIUS authentication, these can occur because of connectivity problems to the configured RADIUS server(s), or problems on the RADIUS server itself. Check the RADIUS server logs for indications of why access was denied, and ensure the firewall can communicate with the RADIUS server. For local users, if the option to require the Captive Portal login privilege is enabled, ensure the users have the privilege directly or are members of a group with the privilege
Imported from the AZTCOFW knowledge base on 2026-09-05. Historical guidance may refer to older software versions. Confirm applicability before changing a production system.
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