AZTCOFW / TECHNICAL GUIDE
Load balancing not working
- Check that the Gateway Group is properly configured for load balancing, with at least two gateways on the same tier.
- Check that the firewall rules being matched direct traffic to the correct load balancing gateway group.
- Check that all of the gateways in the group show as Online under Status > Gateways. Connections marked as Offline will not be used.
- Check the testing methodology. Rather than testing with a web browser, try testing with curl or similar utilities which do not retain session data.
- Check that the traffic is not using a proxy or otherwise being initiated from a daemon on the firewall itself.
Imported from the AZTCOFW knowledge base on 2026-09-05. Historical guidance may refer to older software versions. Confirm applicability before changing a production system.
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